Q: Who is my sales rep?

Find your sales representative here .

Question 1

Where should I begin the process of purchasing?

Accepted Answer

orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 2

How can I request a quotation?

Accepted Answer

orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 3

Who is my sales rep?

Accepted Answer

Find your sales representative here.

Question 4

Can I purchase with a credit card?

Accepted Answer

Yes - Talk to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International) - need a hard copy PO

Question 5

Can my order be expedited?

Accepted Answer

Talk to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 6

How can I check the status of my order?

Accepted Answer

Phone or email to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 7

What information is required to set up a new account?

Accepted Answer

Company name, email address, physical address, billing address, accounts payable information, tax certification, credit references, shipping preference (LTL if needed)
Phone or email to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 8

What are Cone Drive's shipping options?

Accepted Answer

Ground (4-5 days)
Air (1-2 days)

Question 9

What type of warranty does Cone Drive offer?

Accepted Answer

See our terms and conditions

Question 10

Does Cone Drive offer training for maintenance technicians?

Accepted Answer

We offer 'Cone School' which is a course for gearbox maintenance

Question 11

How can I get a drawing?

Accepted Answer

Check out our product configurator

Question 12

Will Cone Drive design a customized solution for my application?

Accepted Answer

Yes - Talk to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 13

Can I customize the paint color?

Accepted Answer

Yes - Talk to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)

Question 14

If my application is sensitive, can I be assured that Cone Drive will work on my project in confidentiality?

Accepted Answer

Yes - Cone Drive has ISO certification

Question 15

Where are Cone Drive's products designed and built?

Accepted Answer

Traverse City, MI, USA
Ludington, MI, USA

Question 16

What is the IP rating of my gearbox?

Accepted Answer

The IP rating is unique to each style. Please contact us to find out

Question 17

What is double-enveloping gearing and what is the performance advantage?

Accepted Answer

Cone Drive’s double enveloping worm gear has an hourglass shape and the gear is machined with unique contours to ensure maximum contact between the components. This added contact creates a high torque capacity, high durability worm gear. Cone Drive's worm gear design provides you a higher load capacity, lower contact stress, and greater shock capacity. These improved ratings offer you the flexibility to downsize the gearbox to save space or increase the motor to get more power

Question 18

What type of oil do I need?

Accepted Answer

See Approved Lubrication List

Question 19

How much oil do I need?

Accepted Answer

See product specific Installation and Maintenance manual

Question 20

What if the oil I use is not on the approved lubrication list?

Accepted Answer

User will assume risk of non-approved lubricants which may affect performance of the gearbox and void warranty

Question 21

What is the allowable operating temperature range for a Cone Drive gearbox?

Accepted Answer

Normal gearbox operating temperature measured at the oil sump area of the housing should not exceed 100°F (38°C) above ambient temperature or 200°F (93°C) maximum. If the gearbox operating temperature exceeds these limits, shut down the unit and contact Cone Drive. Excessive oil sump temperature is indicative of overloading, misalignment, or improper or marginal lubrication. Continuous operation of the gearbox with the oil sump temperature above 200°F (93°C) will result in failure of the gearbox

Question 22

Can I rotate the worm input shaft in either direction?

Accepted Answer

Yes

Question 23

How do I operate the water cooling coil feature?

Accepted Answer

Series HP Installation & Maintenance

Question 24

Will a worm gearbox backdrive?

Accepted Answer

Backdriving or self-locking cannot be guaranteed by Cone Drive, therefore a brake mechanism is always recommended

Question 25

When is it appropriate to utilize a fan on worm gearbox?

Accepted Answer

A fan should be used whenever the absorbed power in a continuous application exceeds the thermal horsepower rating of the unit

Question 26

Can I replace a competitor's gearset with a Cone Drive double-enveloping gearset?

Accepted Answer

Yes - See our Service Center

Question 27

What levels of precision are offered by product?

Accepted Answer

Zero backlash units are designed for cyclic (non-continuous) positioning applications.  Ratios below 20:1 are not suggested.  Long duty cycle applications can cause excessive gearbox heat and wear.  The motor horsepower required for a zero backlash design is higher than that of a standard design gearset

Question 28

What motor shaft and mounting tolerances are recommended for installation?

Accepted Answer

Harmonic Tolerances

Question 29

What are the maximum bore sizes allowed for Oldham/Solid inputs?

Accepted Answer

Maximum Bore Size

Question 30

What materials are used in this product?

Accepted Answer

Harmonic Materials

Question 31

What is the maximum input speed?

Accepted Answer

Maximum Input Speed

Question 32

What are the ratings of the crossed roller output bearing on CBG/HBG series?

Accepted Answer

Harmonic Ratings

Question 33

How are the unit ratings defined?

Accepted Answer

Harmonic Rating Definitions

Question 34

What are the weights of these units?

Accepted Answer

Harmonic Drive Weights

Question 35

What is the recommended lubrication?

Accepted Answer

Cone Drive Harmonic Lubrication

Question 36

Where are the SDS / Technical Data Sheet for Cone Drive Lube?

Accepted Answer

Technical Data Sheet

Question 37

Where are Cone Drive Harmonic Solutions manufactured?

Accepted Answer

Traverse City, Michigan, USA

Question 38

How much does a gearhead or component set cost?

Accepted Answer

Contact us with your selected style/size/ratio/qty

Question 39

What is the lead time for a standard unit?

Accepted Answer

2-4 weeks

Question 40

What is the expected life for a standard unit?

Accepted Answer

Contact Us with your unit information as it varies by unit

Question 41

What is the lead time for parts to prototype with?

Accepted Answer

Standard parts could be as low as a 2-4 weeks. Custom features may change lead time

Question 42

Can my gearset/gearbox be rebuilt or reconditioned?

Accepted Answer

Yes, contact Cone Drive application engineers for your specific needs

Question 43

What type of grease do I use in my slew drive/bearing?

Accepted Answer

Slew Drive Installation & Maintenance Manual
Slew Bearing Installation & Maintenance Manual

Question 44

How often should I be greasing the drive/bearing?

Accepted Answer

Slew Drive Installation & Maintenance Manual
Slew Bearing Installation & Maintenance Manual

Question 45

Can I rotate the drive with the hex opposite the input shaft?

Accepted Answer

Yes, a hand wheel or hand drill can be used to rotate the drive via the hex on the worm

Question 46

Can we drive the slew with an AC/DC Motor?

Accepted Answer

Yes

Question 47

What is the max speed I can run the slew drives?

Accepted Answer

W-Series: 3 rpm max output speed; S-Series: 1 rpm max output speed

Question 48

Do we offer special coatings for the slew drive/bearing?

Accepted Answer

Yes, additional corrosion protection options are available. Please contact AE@conedrive.com for more information

Question 49

What is the efficiency of a slew drive?

Accepted Answer

Typical slew drive efficiency is about 30%

Question 50

Do I need to use all the internal grease to grease bearing raceway?

Accepted Answer

Worm and raceway of slew drives should be greased per the IOM Slew Drive Installation & Maintenance Manual
Slew Bearing Installation & Maintenance Manual

Question 51

Is there a flatness requirement for the mouning surface?

Accepted Answer

Slew Drive Installation & Maintenance Manual
Slew Bearing Installation & Maintenance Manual

Question 52

Is there an optimal orientation to mount the slew drive?

Accepted Answer

Yes, when mounting the slew drive horizontally, it is always recommended to mount the drive with the housing on top and seals on bottom, when possible. When mounting vertically, it is recommended to mount in the worm over orientation

Question 53

Can I mount my slew drive horiztontally with the housing on bottom and seals facing upward?

Accepted Answer

Yes, however a WEA or WEB version is recommended when mounting in this orientation for additional corrosion protection. Please contact AE@conedrive.com for more information

Question 54

How can I get spare parts for Cone Drive gearboxes?

Accepted Answer

Talk to a Customer Service Representative (CSR):
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Please provide the Model Number and Serial Number from the gearbox identification tag

Question 55

Can my older Cone Drive unit be rebuilt or retrofitted?

Accepted Answer

Yes. Please visit our service center

Question 56

Can Cone Drive rebuild or retrofit competitor gearboxes?

Accepted Answer

Yes. Please visit our service center

Question 57

What kind of warranty does Cone Drive offer on its equipment?

Accepted Answer

Yes, please see our Terms and Conditions

Question 58

What is required to start the inspection/rebuild process?

Accepted Answer

Request an RMA

Question 59

Can the Service Center provide obsolete spare parts for competitor gearboxes?

Accepted Answer

Yes. Please contact the service center for more information

Question 60

Can the Service Center provide bevel, helical and spur gears?

Accepted Answer

Yes. Please contact the service center for more information

Question 61

Can the Service Center provide site inspection services and condition reports?

Accepted Answer

Yes. Please contact the service center for more information

Question 62

How do I apply for a career at Cone Drive?

Accepted Answer

Visit the careers page on the website

Question 63

What will I need to apply?

Accepted Answer

Drivers license, work history, references etc.

Question 64

What benefits does Cone Drive offer?

Accepted Answer

401k, dental, vision, healthcare, vacation, sick etc.

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