General FAQ's
You can find your sales representative here.
Yes – A Customer Service Representative can help you out with a credit card request.
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Yes – A Customer Service Representative can help with an expedite request.
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Yes – A Customer Service Representative can help check the status of an order.
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Company name, email address, physical address, billing address, accounts payable information, tax certification, credit references, and shipping preference (LTL if needed).
Call or email our Customer Service team today to get started.
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Ground (4-5 days)
Air (1-2 days)
Please reference our terms and conditions document for our warranty information.
We offer ‘Cone School’ which is a course for gearbox maintenance.
Check out our online product builder to build a product and obtain a 2d drawing and 3d model.
Yes – An Application Engineer can help develop a customized solution.
Yes – A Customer Service Representative can help you with a custom paint request.
orders@conedrive.com
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Yes. Cone Drive has an ISO certification.
Worm Gearing and Harmonics
Traverse City, MI, USA
Ludington, MI, USA
Cycloidal Gears
Slovak Republic
Slewing Drives and Bearings
Jiangsu PR China
The IP rating is unique to each style of gearbox. Please contact us for more information.
Worm Gearing FAQ's
Cone Drive’s double enveloping worm gear has an hourglass shape and the gear is machined with unique contours to ensure maximum contact between the components. This added contact creates a high torque capacity, high durability worm gear. Cone Drive’s worm gear design provides you a higher load capacity, lower contact stress, and greater shock capacity. These improved ratings offer you the flexibility to downsize the gearbox to save space or increase the motor to get more power
Please refer to the Approved Lubrication List.
Please review the Installation and Maintenance manual for proper oil amounts.
User will assume risk of non-approved lubricants which may affect performance of the gearbox and void warranty.
Normal gearbox operating temperature measured at the oil sump area of the housing should not exceed 100°F (38°C) above ambient temperature or 200°F (93°C) maximum. If the gearbox operating temperature exceeds these limits, shut down the unit and contact Cone Drive. Excessive oil sump temperature is indicative of overloading, misalignment, or improper or marginal lubrication. Continuous operation of the gearbox with the oil sump temperature above 200°F (93°C) will result in failure of the gearbox
Backdriving or self-locking cannot be guaranteed by Cone Drive, therefore a brake mechanism is always recommended
A fan should be used whenever the absorbed power in a continuous application exceeds the thermal horsepower rating of the unit
Yes – Please contact our Repair & Rebuild center.
Zero backlash units are designed for cyclic (non-continuous) positioning applications. Ratios below 20:1 are not suggested. Long duty cycle applications can cause excessive gearbox heat and wear. The motor horsepower required for a zero backlash design is higher than that of a standard design gearset
Yes. Our engineering team at Cone Drive has years of experience creating customized solutions for our customers. Please reach out to our Application Engineering team to get started.
Cone Drive has developed a specialized sectioned worm design to achieve zero backlash. As the gear wears, the worm self-adjusts to compensate and maintain zero backlash.
Harmonics FAQ's
Traverse City, MI, USA
Please contact our Customer Service team with your selected style, size, ratio, and quantity.
1-888-994-2663 (toll free)
1-231-946-8410 (International)
2 – 4 weeks
The expected life for a standard unit varies by style, size, and ratio.
Please contact our Customer Service team for additional information.
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Standard parts could be as low as a 2-4 weeks. Custom features may change lead time.
Yes, please reach out to our Application Engineers for your specific needs.
Cycloidal TwinSpin® FAQ's
Transmission ratios less then 30:1 can be discussed if requested. Ratios that are not offered as a standard bear higher risk of transmission inaccuracies. Consult technical and delivery conditions with the sales department or our local sales representative.
TwinSpin® runs extremely smoothly. Reference noise measurements of the reduction gear mounted upon a servomotor are available on request.
Reduction gears are preferably intended for duty cycles S3-S8, i.e. output speed in applications is variable in both directions. The S1 duty cycle should be consulted with the manufacturer, but it should not exceed the ambient temperature of 25°C by 40°C.
There is an axial clearance at the input shaft of the reduction gear that allows heat dilatation. Please pay attention to the adjustment of clearance when interfacing the reduction gear with servomotor (see reference Cycloidal Catalog, Chapter 5).
Grease is used in the standard applications. Oil is only used in in special application requests demanding very low viscous friction, in high-speed applications, at special conditions and users´ preferences (e.g. extremely cold environment for radar applications).
The installation position may be vertical or horizontal. Upon request, the manufacturer will provide engineering support, including assembly drawings.
The nominal lifetime L10 means the time in hours when up to 10 % of a batch fails due to material fatigue.
The rated torque is calculated value of the loading constant torque at the nominal constant input speed of the input shaft for the duty cycle when the calculated nominal lifetime is L10 = 6,000 hours and the duty factor ED = 1 (100 %).
Yes. We are able to provide you with necessary technical support. Regarding the flange interfacing, we have a database of typical connecting couplings and interface flanges drawings. We are able to prepare the assembly and detail drawings for customers, if they specify the type and size of motor. Upon request we are also able to manufacture the motor flange and coupling.
There are two options. The first one is no clearance and prestressed in both directions as necessary. The second one is axial and radial clearance of up to 10 microns.
TwinSpin® is a zero backlash reduction gear because there is no reversal clearance between the trochoid teeth of the gear wheels and the cylindrical rollers of the hollow gear wheels in the reduction gear case. This is reached by high-precision manufacturing of components and careful pairing during the assembly.
No. Thanks to very good efficiency there is no self-locking effect. For back-driving torque values see Cycloidal Catalog, Chapter 3.13.
The nominal lifetime is limited by the roller bearing between the eccentric shaft and the gearwheels.
Cycloidal DriveSpin® FAQ's
Feedback Encoders
Yes, we can implement any type of feedback encoder if there is no hardware or mounting limit. In specific cases we can make custom solution for you and implement your feedback encoder.
We can use single Functional Safety encoder or two independent encoders to provide full safety function for your application.
You can use the feedback encoder with better resolution or use it on the output flange of reduction gear.
Servomotors
We use Permanent Magnet Synchronous Motors (PMSM).
Our standard DC BUS voltage is 24 V, 320 V and 560 V but we can implement servomotor with your requested DC BUS voltage after check by our engineers.
We can provide you with a solution with hall sensors inside the servomotor for application with low resolution requirements.
If our standard DriveSpin® series doesn’t fit your requirements, we can implement different servomotor or design new the one based on your requirements.
Ingress Protection
Ingress Protection of our standard product range is IP64. If your application requires higher IP, we can design
all components of DriveSpin® actuators to reach IP65, IP66, or IP67.
Mechanical Design
If the housing of the standard DriveSpin® series is not suitable, we can prepare any special design of actuator housing where you can define the shape of housing, mounting elements, or fixation points which are required for your project.
Yes, if you choose TwinSpin® reduction gear and define other electro-mechanical parameters, we can prepare a complete solution for you.
In many cases it is not necessary to develop a completely new product. We may be able to make a small change to the existing mechanical or electrical part of the actuator based on your requirements and develop a modified standard product.
Electrical Connection
Yes, we can implement your special connector for applications where if required.
For some application it is possible. We have Hybrid connectors in our product range or we can use any other connector which will fit your technical requirements, for example maximal current for power pins or available quantity of signal pins for used feedback encoder.
Brakes
Yes, we can implement standard 24 V electromagnetic brake for static applications where the brake holds the load in the absence of power.
Yes it is possible, but in this case calculation of the brake parameters is different than in static application brake and it should to be consulted with the manufacturer.
We can implement the brakes with different voltage, hand release, and other special modifications.
Accessories
We have cables between the servo drive and actuator with standard used connectors and length up to 99.9 meters.
Slew FAQ's
Yes, a hand wheel or hand drill can be used to rotate the drive via the hex on the worm.
W-Series: 3 rpm max output speed; S-Series: 1 rpm max output speed
Yes, additional corrosion protection options are available. Please contact ae@conedrive.com for more information.
Typical slew drive efficiency is about 30%.
Worm and raceway of slew drives should be greased per the IOM
Yes, when mounting the slew drive horizontally, it is always recommended to mount the drive with the housing on top and seals on bottom, when possible. When mounting vertically, it is recommended to mount in the worm over orientation
Yes, however a WEA or WEB version is recommended when mounting in this orientation for additional corrosion protection. Please contact ae@conedrive.com for more information.
Repair and Rebuild FAQ's
Please contact our Customer Service Representatives for spare parts requests.
1-888-994-2663 (toll free)
1-231-946-8410 (International)
Please provide the Model Number and Serial Number from the gearbox identification tag
Yes, please get in touch for support.
Yes, please get in touch for support.
Please reference our terms and conditions document for our warranty information.
Please request an RMA.
Yes, please get in touch for support.
Yes, please get in touch for support.
Yes, please get in touch for support.
Human Resource FAQ's
Please visit our careers page for open hiring opportunities.
Drivers license, work history, references etc.
401k, dental, vision, healthcare, vacation, sick etc.
Cone Drive world headquarters is in Traverse City, MI.
Engineering, Sales, Customer Service, Manufacturing, Machining, Maintenance, Quality Assurance, Purchasing, Accounting, Human Resources, Information Technology.