FAQ

What would you like to know?

General Questions

Where should I begin the process of purchasing?

orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

How can I request a quotation?

orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

Who is my sales rep?

Can I purchase with a credit card?

Yes - Talk to a Customer Service Representative (CSR) orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International) - need a hard copy PO

Can my order be expedited?

Talk to a Customer Service Representative (CSR) orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

How can I check the status of my order?

Phone or email to a Customer Service Representative (CSR).

orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

What information is required to set up a new account?

Company name, email address, physical address, billing address, accounts payable information, tax certification, credit references, shipping preference (LTL if needed)

Phone or email to a Customer Service Representative (CSR): orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

What are Cone Drive's shipping options?

Ground (4-5 days)

Air (1-2 days)

 

What type of warranty does Cone Drive offer?

Does Cone Drive offer training for maintenance technicians?

We offer 'Cone School' which is a course for gearbox maintenance

How can I get a drawing?

Check out our product configurator

Will Cone Drive design a customized solution for my application?

Yes - Talk to a Customer Service Representative (CSR).

orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

Can I customize the paint color?

Yes - Talk to a Customer Service Representative (CSR).

orders@conedrive.com

1-888-994-2663 (toll free)

1-231-946-8410 (International)

If my application is sensitive, can I be assured that Cone Drive will work on my project in confidentiality?

Yes - Cone Drive has ISO certification

Where are Cone Drive's products designed and built?

Traverse City, MI, USA

Ludington, MI, USA

What is the IP rating of my gearbox?

The IP rating is unique to each style. Please contact us to find out

Worm Product

What is double-enveloping gearing and what is the performance advantage?

Cone Drive’s double enveloping worm gear has an hourglass shape and the gear is machined with unique contours to ensure maximum contact between the components.  This added contact creates a high torque capacity, high durability worm gear.  Cone Drive's worm gear design provides you a higher load capacity, lower contact stress, and greater shock capacity.  These improved ratings offer you the flexibility to downsize the gearbox to save space or increase the motor to get more power

What type of oil do I need?

How much oil do I need?

See product specific Installation and Maintenance manual

What if the oil I use is not on the approved lubrication list?

User will assume risk of non-approved lubricants which may affect performance of the gearbox and void warranty

What is the allowable operating temperature range for a Cone Drive gearbox?

Normal gearbox operating temperature measured at the oil sump area of the housing should not exceed 100°F (38°C) above ambient temperature or 200°F (93°C) maximum. If the gearbox operating temperature exceeds these limits, shut down the unit and contact Cone Drive. Excessive oil sump temperature is indicative of overloading, misalignment, or improper or marginal lubrication. Continuous operation of the gearbox with the oil sump temperature above 200°F (93°C) will result in failure of the gearbox

Can I rotate the worm input shaft in either direction?

Yes

How do I operate the water cooling coil feature?

Will a worm gearbox backdrive?

Backdriving or self-locking cannot be guaranteed by Cone Drive, therefore a brake mechanism is always recommended

When is it appropriate to utilize a fan on worm gearbox?

A fan should be used whenever the absorbed power in a continuous application exceeds the thermal horsepower rating of the unit

Can I replace a competitor's gearset with a Cone Drive double-enveloping gearset?

Yes - See our Service Center

What levels of precision are offered by product?

Zero backlash units are designed for cyclic (non-continuous) positioning applications.  Ratios below 20:1 are not suggested.  Long duty cycle applications can cause excessive gearbox heat and wear.  The motor horsepower required for a zero backlash design is higher than that of a standard design gearset

Harmonic Product

What motor shaft and mounting tolerances are recommended for installation?

What are the maximum bore sizes allowed for Oldham/Solid inputs?

What materials are used in this product?

What is the maximum input speed?

What are the ratings of the crossed roller output bearing on CBG/HBG series?

How are the unit ratings defined?

What are the weights of these units?

What is the recommended lubrication?

Where are the SDS / Technical Data Sheet for Cone Drive Lube

Where are Cone Drive Harmonic Solutions manufactured?

Traverse City, Michigan, USA

How much does a gearhead or component set cost?

Contact us with your selected style/size/ratio/qty

What is the lead time for a standard unit?

2-4 weeks

What is the expected life for a standard unit?

Contact Us with your unit information as it varies by unit

What is the lead time for parts to prototype with?

Standard parts could be as low as a 2-4 weeks. Custom features may change lead time

Can my gearset/gearbox be rebuilt or reconditioned?

Yes, contact Cone Drive application engineers for your specific needs

Slew Product

Can I rotate the drive with the hex opposite the input shaft?

Yes, a hand wheel or hand drill can be used to rotate the drive via the hex on the worm

Can we drive the slew with an AC/DC Motor?

Yes

What is the max speed I can run the slew drives?

W-Series: 3 rpm max output speed; S-Series: 1 rpm max output speed

Do we offer special coatings for the slew drive/bearing?

Yes, additional corrosion protection options are available. Please contact AE@conedrive.com for more information

What is the efficiency of a slew drive?

Typical slew drive efficiency is about 30%

Do I need to use all the internal grease to grease bearing raceway?

Worm and raceway of slew drives should be greased per the IOM

Slew Drive Installation & Maintenance Manual

Slew Bearing Installation & Maintenance Manual

Is there a flatness requirement for the mouning surface?

Is there an optimal orientation to mount the slew drive?

Yes, when mounting the slew drive horizontally, it is always recommended to mount the drive with the housing on top and seals on bottom, when possible. When mounting vertically, it is recommended to mount in the worm over orientation

Can I mount my slew drive horiztontally with the housing on bottom and seals facing upward?

Yes, however a WEA or WEB version is recommended when mounting in this orientation for additional corrosion protection. Please contact AE@conedrive.com for more information

Service Center

How can I get spare parts for Cone Drive gearboxes?

Talk to a Customer Service Representative (CSR) orders@conedrive.com; 1-888-994-2663 (toll free); 1-231-946-8410 (International) - Please provide the Model Number and Serial Number from the gearox identification tag

Can my older Cone Drive unit be rebuilt or retrofitted?

Yes. Please visit our service center

Can Cone Drive rebuild or retrofit competitor gearboxes?

Yes. Please visit our service center

What kind of warranty does Cone Drive offer on its equipment?

Yes, please see our Terms and Conditions

What is required to start the inspection/rebuild process?

Request an RMA

Can the Service Center provide obsolete spare parts for competitor gearboxes?

Yes. Please contact the service center for more information

Can the Service Center provide bevel, helical and spur gears?

Yes. Please contact the service center for more information

Can the Service Center provide site inspection services and condition reports?

Yes. Please contact the service center for more information

Human Resources

How do I apply for a career at Cone Drive?

Visit the careers page on the website

What will I need to apply?

Drivers license, work history, references etc.

What benefits does Cone Drive offer?

401k, dental, vision, healthcare, vacation, sick etc.

Where is Cone Drive located?

Cone Drive world headquarters is in Traverse City, MI

What types of jobs does Cone Drive hire?

Engineering, Sales, Customer Service, Manufacturing, Machining, Maintenance, Quality Assurance, Purchasing, Accounting, Human Resources

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